Shipping Policy

By placing an order over the phone or internet the customer agrees to all stated shipment policies.

Freight Policy

Woldco, Inc. (“Ag Wheel Express”) ships product to any of the contiguous 48 United States and will prepay freight on all shipments. Freight charges will be added to the customer’s invoice. We strive to expedite the shipment with the most economical carrier available to us.

Days are referred to as business days. Saturday, Sunday and holidays are not business days.

Orders placed by 3:00 p.m. (CST) can expect shipment by the following business day.

Orders placed prior to 11:00 am (CST) will attempt shipment the same day.

Order cancellations must be received via telephone at 1-641-450-7090 prior to freight carrier pick up.

Upon receipt from the carrier, tracking numbers will be emailed to the email address on record. Ag Wheel Express is not responsible for emails that get stuck in spam boxes, are not opened, or do not reach the final destination.

Ag Wheel Express is not responsible for lost time or cost associated with any freight carrier losing or damaging a product.

Damaged Shipments and Shortages

Signing a bill of lading or delivery sheet serves as an acknowledgement to the carrier that the goods were delivered in satisfactory condition. Examining all shipments before signing a bill of lading or delivery sheet is the responsibility of the Customer. Any damage or shortage detected in the shipment must be recorded on the bill of lading or the delivery sheet and the carrier’s driver must sign and acknowledge this record. The Customer must retain a copy of the signed bill of lading or delivery sheet and initiate a claim with the carrier. Any claims initiated without a notation of damage or shortage on a signed bill of lading or delivery sheet will not be accepted for a claim at a later date.